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Submit a Ticket - MIS
Full Name
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Phone Number
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Email Address
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Line Manager Name and Surname
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Executive Manager Name and Surname
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Entity
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BOTSWANA
LEGALWISE
LEZA
LIFEWISE
NAMIBIA
SCORPION
Business Areas
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Amendments and Arrangements
Arrears and Advance
Call Centre
Campaign Management
Claims
Collection Management
Commission
Customer Care
EXCO
Field Sales
Finance
Funeral Claims
Indexing
Internal Audit
LEAD Claims
Leads Management
Legal Claims
Member Admin
New Business
Paralegal
People and Culture
PMO
Premium Management
Refunds
Retentions
SADC
Sales App
Sales Call Centre
Telemarketing
Type of Requests
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Access Request to Qlik
Data did not refresh on an existing report
Enhancement to an existing report
New report
NPrinting Report
Once Off Projects
QlikSense and NPrinting Reports
Query on an existing report
Subject
*
Request Description
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Stream & App
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Appointment - Appointment
Botswana LEGA - Botswana Claims
Botswana LEGA - Financial Botswana
Call Logs - Call Logs
Campaign Item (Leads) - Active Workflows - Call Centre
Campaign Item (Leads) - Campaign Item (Leads)
Campaign Item (Leads) - Leads Campaign Conversion Reporting
Campaign Item (Leads) - Leads Campaign Management - LegalWise & LifeWise
Campaign Item (Leads) - Leads Campaign Management - Scorpion
Campaign Item (Leads) - Leads Workflow, Call Logs and Events Management
Campaigns - Campaign Management
Claims - Claim Invoice Details - Corticon
Claims - Claims Assessed Reports
Claims - Claims Paid In 30 Days
Claims - Claims Remittance
Claims - Confirmation of Cover Details
Claims - Discontinued Claims Invoice Workflows
Claims - Exco KPI's - Claims 2025
Claims - Funeral Claims
Claims - Funeral Claims CBR
Claims - Invoice Assessment
Claims - KPI - Cover of Confirmation
Claims - KPI - Invoices Paid in 30 days - Revised
Claims - Legal Claim - Cost Recovery
Claims - Legal Claims
Claims - Legal Claims - Boosters
Claims - Legal Claims - Reinstated
Claims - Legal Claims CBR
Claims - Legal Claims Invoice & Payments
Claims - Legal Claims Reserves
Claims - Legal Claims Workflows & Activities
Claims - Legal Lead & Legacy Claim
Claims - LegalWise Legal Claims Surveys - Smartsheet
Claims - LifeWise Claims Handling Surveys
Claims - Referrals
Claims - Repudiations
Claims - Roles Players Claimants
Claims - Scorpion - Claimant Role Player
Collection Management - Arrears & Advance
Collection Management - AVS New Business
Collection Management - Collection Day Changes
Collection Management - Collection Management
Collection Management - Collection Management - Fiscal Year (excl vat)
Collection Management - Collection Management - last 12 months (per contract detail)
Collection Management - Collections and Homebacks
Collection Management - Debit order Bank Reconciliation
Collection Management - Debit order Bank Reconciliation (Scorpion)
Collection Management - Debit order Bank Statements & Submissions (Scorpion SA)
Collection Management - Debit Order Recon & Non Collection
Collection Management - Debtors & Creditors
Collection Management - EasyPay
Collection Management - Employers Reconciliation
Collection Management - LEZA Premium Balances
Collection Management - Manual Stop Orders
Collection Management - Nedbank - Branches Bank Reconciliation
Collection Management - Nedbank - Direct Deposit Reconciliation
Collection Management - Nedbank - Direct Deposit Reconciliation (LifeWise)
Collection Management - Nedbank - Easypay Bank Reconciliation
Collection Management - Nedbank - Easypay Bank Reconciliation (Lifewise)
Collection Management - Nedbank - Pay-a-Bill Reconciliation
Collection Management - Nedbank - Pay-a-Bill Reconciliation (LifeWise)
Collection Management - Nedbank - Stop Orders Reconciliation
Collection Management - Nedbank - Stop Orders Reconciliation Scorpion
Collection Management - Nedbank & FNB - Stop Orders Reconciliation (LifeWise)
Collection Management - PayaBill
Collection Management - Payments Stop Order
Collection Management - Payroll Rejections
Collection Management - Premium Raised
Collection Management - Premium Refunds
Collection Management - Premium Suspense account
Collection Management - Premium Waiver
Collection Management - Purple Owl
Collection Management - Purple Owl - First Premiums
Collection Management - Qlink Debit & ACB Recon - LegalWise
Collection Management - Qlink Debit & ACB Recon - Scorpion
Collection Management - Receipting Confirmation - Debit Order
Collection Management - Rejecting Confirmation - Debit Order
Collection Management - Response QlinkDebitOrder LW
Collection Management - Response QlinkDebitOrder SCP
Collection Management - Response QlinkStopOrder LW
Collection Management - Response QlinkStopOrder SCP
Collection Management - Revised Collection Events - Debit Order & Stop Order
Collection Management - Salary Deductions = Raised vs Receipt
Collection Management - SO & CA Daily allocations
Collection Management - Special Debits
Collection Management - Stop Order Payments (Events Log) Qlink
Collection Management - Stop Order Payments (Receipting) Manual
Collection Management - Stop Order Events recon
Collection Management - Stop Order Persal - QLink
Collection Management - Stop Order Resubmission - QADD & QUPD
Collection Management - Structure Collection
Collection Management - Suspense Accounts
Collection Management - Transactions Detail
Collection Management - xml Processing Status
Collection Management - XMLRES
Comments - Comments
Commission Legalwise - Bonus of Call Agent Calculation - July 2025 (Alternative Structure)
Commission Legalwise - Bonus of Call Centre Agents Calculation - Dec 2024 (All Call Centre Structures)
Commission Legalwise - Bonus of Field Agents Calculation Dec 2024
Commission LegalWise - Commission Call Centre Team Leader - July 2025
Commission Legalwise - Contract Premium Tracker
Commission Legalwise - Field Sales Accelerate Competition
Commission Legalwise - LegalWise - Commission Branch - Nov 2024
Commission Legalwise - LegalWise - Commission Call Centre - July 2025
Commission Legalwise - LegalWise - Commission Call Centre (Alternative Structure) - July 2025
Commission Legalwise - LegalWise Commission High Value Products - July 2025
Commission Legalwise - Stop Order Incentives - IC Reset
Commission LEZA - LEZA Employee Commission
Commission LifeWise - LifeWise Bonus of Agents Calculation Dec 2024
Commission LifeWise - LifeWise Commission Aug 2025 - LGW ICs
Commission LifeWise - LifeWise Commission Jan 2025
Commission LifeWise - LifeWise Reactivations Commission April 2024
Commission Scorpion - 4th Premium Bonus Telemarketing Commission Dec 2024
Commission Scorpion - FDC Detail
Commission Scorpion - May 2025 - Telemarketing 1st Premium Commission
Commission Scorpion - Scorpion Field Sales Commission with Cancellations July 2025
Components - Component per Policy
Components - Scorpion Funeral Stats per Month
Contract - Child on the policy 21yrs and over
Contract - Contract Information
Contract - Contract Role Entity CBMBS
Contract - Customer Journey
Contract - Customer Profile
Contract - Extender insured captured but not linked to component
Contract - Life Assured Details on benefit
Contract - LifeWise SA - Stop Order Employer Details
Contract - Pensionable Members
Contract - Referrer Promotions
Customer Care - Complaints on Sales
Customer Care - Customer Care
Customer Care - Inbound and Outbound Messages - Special Project
Customer Care - LegalWise Customer Care Surveys - Smartsheet
Customer Care - LifeWise - Customer Care Surveys
Customer Care - LifeWise New Business Survey - Smartsheet
Events - Contract_role_entity changes
Events - Events
Exception Report - Banking Details Audit
Exception Report - Contract sharing same contact details
Exception Report - Duplicate Employee Numbers
Exception Report - Flagged Numbers
Exception Report - Restarts done on previously cancelled policies
EXCO - 2026 YTD Strategic Objectives with Key Indicators
EXCO - Claim & IBNR Calculations
EXCO - Exco KPI's
EXCO - Exco KPI's - Call Centre 2025
EXCO - Exco KPI's - CEO
EXCO - Exco KPI's - Field Sales 2025
EXCO - Exco KPI's - Legal 2025
EXCO - LifeWise Report
EXCO - Persistence LegalWise SA
EXCO - Persistence LegalWiseSA - Business Type
EXCO - Persistence LifeWise SA
EXCO - Persistence LifeWise SA - Business Type
EXCO - Persistence Scorpion SA
EXCO - Persistence Scorpion SA - Business Type
EXCO - Persistency
EXCO - Persistency per Business Type
EXCO - Product Pricing
Field Sales Assessment Reports - BDM Assessment Report
Field Sales Assessment Reports - FSM Assessment Report
Finance - BEE Audit
Finance - Broker Commission
Finance - Cost Per Policy
Finance - Debtors & Creditors - Previous Month
Finance - Debtors & Creditors for Jun 2025
Finance - Financial (LEZA & LWSA & SCSA)
Finance - Financial (LEZA & LWSA) - 2024
Finance - Financial (LEZA & LWSA) - 2025
Finance - Financial (LEZA & LWSA) - 2026
Finance - Financial (LEZA & LWSA) - Balance Sheet
Finance - Financial LegalWise Sales
Finance - Financial LifeWise
Finance - Fixed Asset
Finance - Fixed Asset Budget vs. Actual
Finance - General Ledger (SAGE)
Finance - Input Vat Checking
Finance - NPV - LegalWise Commencement Date
Finance - NPV - LifeWise - Commencement
Finance - NPV - Scorpion (Keywords) Commencement
Finance - NPV Calculation Workings - Finance to Review - Oct 2025
Finance - Rerate Audit
Finance - Rerate Audit - Current Month
Finance - RSK vs Col
Finance - Trail Balance
Finance - Trail Balance - 6910
Finance - Trail Balance - 6920
Finance - Trail Balance - 5501 Nedbank - Claims
Finance - Trail Balance - 5530 Nedbank Purple Owl & Credit Card
Finance - Trail Balance - 5730 - Policy Debtors
Finance - Trail Balance - 6210 - Claims Creditors
Finance - Trail Balance - 6211 - Claims Suspense
Finance - Trail Balance - 6212 - Claims Creditor Cost Recovery
Finance - Trail Balance - 6213 -Product Switch Suspense
Finance - Trail Balance - 8420 -Premium Received in Advance
Finance - Trail Balance -111008 - Premium Write Off
Finance - Transactions not posted to TB
Finance - Trial Balance - Claims Expenses
Finance - Workflow Capex Fetch
Finance -Trail Balance - LifeWise
Finance-Trail Balance - Scorpion(Funeral)
Finance-Trail Balance - Scorpion(Legal)
Inbound & Outbound Message - In & Outbound Messages
Internal Audit - Accumulation LegalWise Legacy Benefit Report Effective January 2024
Internal Audit - Accumulation Scorpion Legacy Benefit Report Effective July 2024
Internal Audit - Duplicate ID - IA
Internal Audit - LegalWise Legacy Benefit Report
Internal Audit - Monthly LegalWise Legacy Benefit Report Effective January 2024
Internal Audit - Monthly Scorpion Legacy Benefit Report Effective July 2024
Lead Reloads - LegalWise - Inbound Backup Leads Reloading (INBRELOAD)
Lead Reloads - LegalWise - Inbound Cold Leads (Yonder )
Lead Reloads - LegalWise - Inbound Leads Reloading (INBRELOAD) - Omnisient
Lead Reloads - LegalWise - P2500 Cold Leads - Yonder
Lead Reloads - LegalWise - Project 2400 Hollard Declined Leads
Lead Reloads - LegalWise - Project 2500 Cold Call App Strive
Lead Reloads - LegalWise - Project 2500 Inbound Historical
Lead Reloads - LegalWise - Project 2500 Win Back Reactivations
Lead Reloads - LegalWise - Reactivations Lapse Daily Leads
Lead Reloads - LegalWise - Reactivations Lapsed Bucket 2 - ITC
Lead Reloads - LegalWise - Summit Leads
Lead Reloads - LifeWise - LifeWise - Leads Workflow, Call Logs and Events Management
Lead Reloads - LifeWise - LifeWise Leads - Legacy System
Lead Reloads - LifeWise - LifeWise Leads Campaign Management
Lead Reloads - LifeWise - LifeWise Reactivations Lapsed Bucket 2 - ITC
Lead Reloads - Scorpion - Call Log Lead Generator
Lead Reloads - Scorpion - Gov01pers Lead Import - Stop Order
Lead Reloads - Scorpion - Lead Recon Management
Lead Reloads - Scorpion - Leads for 3rd Party Call Centre
Lead Reloads - Scorpion - Leads Provider (3rd Parties)
Lead Reloads - Scorpion - Leads4Africa Lead Import
Lead Reloads - Scorpion - New Lapses Leads - Scorpion SA
Lead Reloads - Scorpion - Omnisient Scrubbed Leads
Lead Reloads - Scorpion - Project 2500 Win Back Reactivations - LGW & SCP
Lead Reloads - Scorpion - Reactivations Lapse Daily Leads - LGW and SLP
Lead Reloads - Scorpion - Reactivations Lapse Daily Leads - Scorpion SA
Lead Reloads - Scorpion - Scorpion - Leads de dup
Lead Reloads - Scorpion - Scorpion Hollard Declined Leads 1st Batch
Lead Reloads - Scorpion - Scorpion Inbound Leads Reloading
Lead Reloads - Scorpion - Scorpion Leads Import
Lead Reloads - Scorpion - Scorpion Legacy Leads
Lead Reloads - Scorpion - Scorpion Secure Leads
Lead Reloads - Scorpion - Scorpion Single Contracts Report
Lead Reloads - Scorpion - Scorpion Switch to SO Leads
Lead Reloads - Scorpion - Stop Order VR Approved vs Rejected Report
Lead Reloads - Scorpion - TalkZone Leads - Unsuccessful Leads
Multimedia Resource - Recources
Namibia - Financial Namibia
Namibia - Namibia - Claims
New Business - Actual vs. Budget (including CPP) - Group
New Business - AVS Feedback
New Business - Commission Event
New Business - Commission Recon
New Business - Components Movements
New Business - New Business - Applications Forms (scanned & email)
New Business - New Business - Sales App
New Business - Referral Campaigns Incentive
New Business - Revised Aggregated In-Force
New Business - Stop Order & Debit Order - By Facility
New Business - Strike data - Money Hub Information
New Business Support - Policy Movement - Communications
Paralegal - LegalWise - Paralegal Attorney Branches
Paralegal Legalwise - Consultation Type investigation
Paralegal Legalwise - Contracts vs Claims
Paralegal Legalwise - LegalWise - all Members without an e-mail address
Paralegal Legalwise - LegalWise - Paralegal CEM Data
Paralegal Legalwise - Legalwise - Paralegal Reporting
Paralegal Legalwise - LegalWise Paralegal Surveys - Smartsheet
Paralegal Legalwise - LezaDex Activities
Paralegal Legalwise - ParaLegal Active Files
Paralegal Legalwise - Paralegal Claims - Waiting Period Assessment
Paralegal Legalwise - Paralegal Claims Outcomes
Paralegal Legalwise - Paralegal Outcome Report
Paralegal Legalwise - Paralegal Surveys
Paralegal Legalwise - Paralegal Usage Per Contract
Paralegal Legalwise - Paralegal Usage Report
Paralegal Legalwise - Performance Management Paralegal - Draft
Paralegal Legalwise - Proposed - Legalwise - Paralegal Reporting
Paralegal Legalwise- Activity Reporting
ParaLegal Scorpion - Monthly Paralegal Report
ParaLegal Scorpion - Scorpion Claims - Waiting Period Assessment
ParaLegal Scorpion - Scorpion Legal - Quick Assist
ParaLegal Scorpion - Scorpion PABX
ParaLegal Scorpion - Scorpion Paralegal Reporting
People & Culture - Human Capital
People & Culture - People & Culture
Policy movements & Quality of Sales - CBR - Policy movements
Policy movements & Quality of Sales - Movements
Policy movements & Quality of Sales - Policy Movement per contract number
Policy movements & Quality of Sales - Policy Movements
Policy movements & Quality of Sales - Policy Movements per Branch
Policy movements & Quality of Sales - Product Switch Movement
Retentions - Retention Department Production Report
Retentions - Retentions Commission
Rocket - Salary Deductions = Raised vs, Receipt
Rocket - Botswana CPP
Rocket - Collection Management
Rocket - Contract Information
Rocket - Coverlink Insurance Brokers Statement
Rocket - Debtors & Creditors
Rocket - Namibia CPP
Rocket - Namibia Sum Insured
Rocket - Policy Movements
Rocket - Restrats & Rein
Rocket - SADC Cancellations and Lapses
Rocket - Transactions Details
Structures - Agent Structure
Structures - Call Centre Structure
Structures - FSM Structure
Structures - Legal Firms
Structures - Staff Structure
Telemarketing - 3rd Party Leads Persistency Report
Telemarketing - 4th Premium Bonus Telemarketing
Telemarketing - Lead Activities Analysis Report
Telemarketing - Telemarketing Management Dashboard
Workflow - Admin - Workflows
Workflow - Process & Activity
Workflow - Workflow
Workflow - Workflow & Activities - last 12 months
Workflow - Workflows Active older than 3 FinYear
Workflow - Workflows on Incomplete Status
Attachment
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